# ComredIT | Remote and on-site technical support 24/7, cloud and security Source: https://www.comredit.com/en/ 11 years keeping businesses running in Mexico # Your technology working, always. Remote and on-site technical support 24/7, plus cloud, networks, security and equipment, so you can focus on your business. No forced contracts. [Talk to an advisor](/en/#contact)[See solutions](/en/#solutions) **11**years of experience **24*/*7**staff available **SLA**agreed scope **Month**to month, no forced term\* Sound familiar? ## Problems we solve every day ### "The system is down again" Every outage costs you sales and customers. → Availability defined in the contracted SLA ### "What if we get hacked?" Viruses, data theft and phishing. → Security and backups that protect you ### "The internet can't keep up" Disconnected branches and dropped calls. → Connected networks and branches Solutions ## Everything your business needs, from one partner In the cloud, on-site or hybrid. You choose, we make it work. Our most requested service ## Remote and on-site technical support When something breaks, you need someone to fix it. Our specialized staff is available 24/7 to help you remotely and, when needed, at your offices or branches. * Remote support for your team and users * On-site visits for devices, networks and servers * Every case tracked in our ticket system * Staff available 24/7, 365 days [Get support](/en/servicios/soporte-tecnico/) ### Cloud & migration Your systems available anywhere, with no servers to babysit. [Explore service](/en/servicios/nube-y-migracion/) ### Cybersecurity Protection against attacks, viruses and data theft. [Explore service](/en/servicios/ciberseguridad/) ### Backups Backups and recovery planned around your operating needs. [Explore service](/en/servicios/respaldos/) ### Networks & branches All your offices connected as one. [Explore service](/en/servicios/redes-y-sucursales/) ### Communications Phone, video and service on every channel. [Explore service](/en/servicios/comunicaciones-unificadas/) ### Artificial intelligence Automated service and tasks that run themselves. [Explore service](/en/servicios/inteligencia-artificial/) ### Video surveillance Monitor and secure your premises. [Explore service](/en/servicios/videovigilancia/) ### Devices & servers Computers, virtualization and on-site support. [Explore service](/en/servicios/equipos-y-servidores/) ### Complete service catalog Open a category to see all its services. Delivery models: Cloud / CloudOn Site / On-siteHybrid Cloud & data centerYour systems always available, in the cloud or your data center.4 services * **Cloud solutions** Scalable cloud infrastructure with high availability and security. * **Cloud migration** Secure move to the cloud with business-grade technical support. * **Storage & backups** Servers, NAS, backups and redundant data center. * **Virtualization & servers** Terminal Services, virtual infrastructure and IT planning. Connectivity & networksOffices and branches connected, fast and stable.3 services * **Connectivity & networking** VPN, WiFi networks, branch connections and redundant links. * **Connected branches** Secure connectivity for multiple locations with centralized sync. * **Network management** End-to-end management, performance monitoring and connectivity optimization. SecurityProtect your data, devices and premises.4 services * **Cybersecurity** Firewalls, antivirus and 24/7 threat monitoring. * **Enterprise security** Threat detection, filtering and incident response. * **Video surveillance & control** CCTV, access control and monitoring. * **SSL & certificates** SSL certificates, access control and business licensing. Communications & customer servicePhone, chat and social handled from one place.3 services * **Unified communications** IP PBX, IP phones, VoIP and SIP trunks. * **Omnichannel** Voice, chat, email, SMS and social media on one platform. * **Remote agents** Collaboration and remote-control tools for distributed teams. Software FactoryCustom apps, systems and automation.3 services * **Application development** Custom software built for your business. * **Mobile solutions** Mobile apps, IoT, wearables and point of sale (POS). * **Artificial intelligence** Automation, predictive analytics and process optimization. Support & help desk24/7 help when you need it.6 services * **Remote and on-site technical support** 24/7 specialized staff helping remotely or at your premises. * **Ticket system** Open and track your technical requests. * **Remote connection** Remote technical support for your team. * **Account portal** Manage invoices, services and settings. * **Service status** Check the status of our infrastructure. * **Speed test** Check your Internet connection speed. Hardware, domains & distributionGenuine equipment, domains and brand distribution.4 services * **Computer equipment** Business hardware, consumer electronics and complete solutions. * **Domain management** Domain management, SMS, hotspots and web services. * **Domain search & registration** Check availability and register your domain. * **Brand distribution** Genuine equipment from the brands we distribute. ## Services * [Technical support](/en/servicios/soporte-tecnico/) * [Cloud and migration](/en/servicios/nube-y-migracion/) * [Cybersecurity](/en/servicios/ciberseguridad/) * [Backups](/en/servicios/respaldos/) * [Networks and branches](/en/servicios/redes-y-sucursales/) * [Unified communications](/en/servicios/comunicaciones-unificadas/) * [Artificial intelligence](/en/servicios/inteligencia-artificial/) * [Video surveillance](/en/servicios/videovigilancia/) * [Equipment and servers](/en/servicios/equipos-y-servidores/) * [Custom software](/en/servicios/software-a-la-medida/) Coverage, response targets and commercial terms are agreed per service and contract. Software Factory ## Software built around your business If your operation runs on spreadsheets, emails and manual steps, we turn it into an app or system built for you. You tell us what you need to achieve; we build it, launch it and keep it running. ### Apps Web and mobile apps for your customers or team. ### Systems Inventory, sales, portals and more, the way you work. ### Automation Repetitive tasks that run themselves, error-free. [Tell us about your project](/en/servicios/software-a-la-medida/) Mexico City · 11 years About us ## A partner who answers, not just another vendor Real people looking after your operation day and night. We speak plainly, no jargon. * Staff available 24/7, 365 days * SLA and scope defined in writing * Month-to-month, no forced term\* * Cloud, on-site or hybrid infrastructure ### Corporate values #### Mission To provide innovative, tailor-made technologies that increase competitiveness and productivity. #### Vision To be your trusted partner, solving problems transparently and effectively. #### Excellence We surprise our clients by consistently exceeding expectations. #### Team Specialized staff available to address every IT need. Partners ## Our strategic partners Infrastructure distributed across 7 sites with redundant connectivity, backed by industry leaders. ### Cloud & infrastructure ### Connectivity ### Logistics All trademarks belong to their respective owners. Distribution ## Featured brands Genuine equipment from leading networking, security, energy and communications manufacturers, with advice to choose what your project needs. * Ruijie * Growatt * EcoFlow * Altai Technologies * CAME * Fanvil * FiberHome * Grandstream * Lutron * Simon * PLANET * LinkedPro * Aufit Brands and logos belong to their respective owners. App ## Get the ComredIT app Available for iPhone and Android. Methodology ## Getting started is simple 1. ### We talk Free call to understand your business. 2. ### Assessment We tell you what's failing and what fits. 3. ### We implement With a transition planned around your operation. 4. ### We look after you 24/7 monitoring and support. FAQ ## Frequently asked questions Do I have to sign a long contract? No. We work month to month with no forced term. The final term depends on the project. What if something fails at night or on a weekend? Our staff is available 24/7, 365 days a year. What uptime do you guarantee? The SLA is defined in writing for the contracted infrastructure and scope. Do you also build custom software? Yes. Our Software Factory builds apps, systems and automation tailored to your business. How do I start? Book a free video call and we will give you an assessment. ## Can't find a solution that fits? Tell us your challenge. We'll design it with you. [Talk to an advisor](/en/#contact) Location ## Location **CDMX** Javier Barros Sierra 540, Torre 1, piso 5, Centro de Santa Fe, Álvaro Obregón, C.P. 01219 [Get directions](https://www.google.com/maps/dir/?api=1&destination=Javier+Barros+Sierra+540,+Santa+Fe,+Ciudad+de+M%C3%A9xico) **Google map** Loading the map lets Google set its own cookies. Load map Contact ## Book your free video call Leave your details and an advisor will reach out. Mexico: [+52 55 8995 2222](tel:+525589952222) Mexico: [+52 55 4624 0154](tel:+525546240154) [noc@comredit.com](mailto:noc@comredit.com) Javier Barros Sierra 540, Centro de Santa Fe, CDMX, México [Contact form](https://www.comredit.com/en/#contact)